Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
3. PLANNED
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Available to current Reactive Chat customers only or
Integration with 3rd party recording solutions or
None
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Designer Visual IVR (1) ·
Device Management (1) ·
Interaction Recording (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Knowledge Management (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Predictive Routing (1) ·
Reactive Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1)
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