Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
2. PM-CONTROLLED or
Vadim D
& CAPABILITY AWS :
Quality Management or
Screen Capture or
None
Use the filters below to narrow your results.
Agent Assist (1) ·
Chatbots (1) ·
Email (1) ·
Employee Performance (WE03) (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Voicebots (1) ·
_Advanced Chat (1)
None (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
_NA (1)
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