Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
2. PM-CONTROLLED
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR or
None
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Device Management (1) ·
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Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
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GWS API (1) ·
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IVR PaaS w/Intelligent Automation (1) ·
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Predictive Engagement Salesforce & Marketo Integration (1) ·
Voicebots (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_IVR_PaaS (1) ·
_NA (1)
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