Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
2. PM-CONTROLLED
& NOTES :
Available to current Reactive Chat customers only or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
None
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Agent Assist (1) ·
Chatbots (1) ·
Designer Visual IVR (1) ·
Device Management (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Reactive Chat (1) ·
Voicebots (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_IVR_PaaS (1) ·
_NA (1)
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