Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
1. STANDARD
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Nuance ASR or
None
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Callback (1) ·
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GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
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Designer (1) ·
Designer Visual IVR (1) ·
Designer w/analytics (1) ·
Device Management (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
Inbound SMS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Pulse real-time reporting (1) ·
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