Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE:
2. PM-CONTROLLED
& STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
Nuance TTS or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
None
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Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
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Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
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