Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE:
1. STANDARD
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Nuance ASR or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
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Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
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