Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS :
3. PLANNED or
Other or
None
& CAPABILITY AZURE :
Recording Connector – Assisted Service or
Social Engagement or
None
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None (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Integration with 3rd party recording solutions (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Social Engagement will be available when the rest of the suite is GA (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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