Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS :
2. PM-CONTROLLED or
3. PLANNED
& NOTES :
- verify Portico support in specific geo-regions or
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
None
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Agent Assist (1) ·
Chatbots (1) ·
Designer Visual IVR (1) ·
Dialog Engine NLU (1) ·
External Task Routing (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Intelligent Workload Distribution (1) ·
Interaction Recording (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Predictive Routing (1) ·
Rich Media for Chatbots & Messaging (1) ·
Test (1) ·
Voicebots (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
None (1) ·
=_NA (1) ·
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_Callback (1) ·
_Chatbot, _Messaging (1) ·
_ChatBot, _VoiceBot (1) ·
_Default config (1) ·
_GWS API (1) ·
_Inbound SMS, MMS (1) ·
_NA (1) ·
_TBD (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
None (1) ·
Designer Visual IVR (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Interaction Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Rich Media for Chatbots & Messaging (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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