Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS :
2. PM-CONTROLLED or
3. PLANNED
& CAPABILITY AZURE :
Recording Connector – Assisted Service or
Resource Management (WE02) or
Voicebots or
None
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None (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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