Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS
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1. STANDARD
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None
& NOTES
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New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
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Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
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