Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS :
1. STANDARD or
3. PLANNED
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
None
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Advanced Chat (1) ·
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Designer (1) ·
Designer w/analytics (1) ·
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GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
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Inbound SMS, MMS (1) ·
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Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
Workspace (1) ·
_Default config (1) ·
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_NA (1) ·
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_TBD (1)
None (1) ·
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Designer (1) ·
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Device Management (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
Inbound SMS (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
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Predictive Engagement Salesforce & Marketo Integration (1) ·
Pulse real-time reporting (1)
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