Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS :
1. STANDARD or
2. PM-CONTROLLED
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Integration with 3rd party recording solutions or
Other
Use the filters below to narrow your results.
Agent Scripting (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Context Routing (1) ·
Email Classic (1) ·
Employee Performance (WE03) (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound MMS support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Social Engagement (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
None (1) ·
=_NA (1) ·
Agent Scripting (1) ·
Context Routing (1) ·
Messaging (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1) ·
Social Engagement (1) ·
_Enterprise IVR (1) ·
_GWS API (1) ·
_Inbound SMS, MMS (1) ·
_NA (1) ·
_Platform, Portal -- available ONE login (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound MMS support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Screen Capture (1) ·
Social Engagement (Twitter, FB) (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
Showing below up to 1 result in range #1 to #1.
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