Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS:
2. PM-Controlled
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
None
& CAPABILITY AWS:
None
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Gplus Adapter for Microsoft Dynamics 365 (1) ·
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Test (1) ·
Voicebots (1)
None (1) ·
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Voicebots (1)
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