Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AWS:
None
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Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
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