Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
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Gplus Adapter for ServiceNow (1) ·
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GWS API (1) ·
In-browser WebRTC Support (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Voicebots (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_Callback (1) ·
_GWS API (1) ·
_TBD (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
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