Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
Available to current Reactive Chat customers only or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
Other
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Agent Scripting (1) ·
Email Classic (1) ·
Employee Performance (WE03) (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound MMS support (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Social Engagement (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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