Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS:
2. PM-CONTROLLED
& CAPABILITY AZURE :
Social Engagement or
_GWS API or
_NA
Use the filters below to narrow your results.
None (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Available to current Reactive Chat customers only (1) ·
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) ·
Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) ·
incl, SOW-145 (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Screen Capture (1) ·
Social Engagement (Twitter, FB) (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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