Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& STATUS GEC AWS:
2. PM-CONTROLLED
& CAPABILITY AZURE :
Quality Assurance and Compliance (WE01) or
Resource Management (WE02) or
Social Engagement
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Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
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