Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS:
2. PM-CONTROLLED
& CAPABILITY AZURE :
Predictive Engagement or
Predictive Routing or
Quality Assurance and Compliance (WE01) or
Social Engagement or
None
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None (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
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