Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS:
1. STANDARD
& CAPABILITY AWS :
Agent SSO / SAML 2.0 Integration w/ External IDP or
None
Use the filters below to narrow your results.
Advanced Chat (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adapter for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Mobile Chat (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Workspace (1)
None (1) ·
Included in the base seat (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn (1)
None (1) ·
Advanced Chat (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Workspace (1) ·
_Platform, Portal -- available ONE login (1)
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