Drilldown: Test Capabilities
Test Capabilities > NOTES :
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
Other
& CAPABILITY AWS :
Quality Management or
None
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Agent Scripting (1) ·
Context Routing (1) ·
Email (1) ·
Employee Performance (WE03) (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1)
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