Drilldown: Test Capabilities
Test Capabilities > NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
incl, SOW-145 or
None
& CAPABILITY AWS:
GCXI historical reporting
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