Drilldown: Test Capabilities
Test Capabilities > NOTES :
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
None
& CAPABILITY AWS :
IVR PaaS w/Intelligent Automation or
Outbound Email
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