Drilldown: Test Capabilities
Test Capabilities > NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance TTS or
Social Engagement will be available when the rest of the suite is GA
& CAPABILITY AZURE:
_Enterprise IVR
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