Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE:
2. PM-CONTROLLED
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance TTS or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
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