Drilldown: Test Capabilities
Test Capabilities > NOTES :
Included into Designer as a feature or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Nuance TTS or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
incl, SOW-145
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