Drilldown: Test Capabilities
Test Capabilities > NOTES :
Included in the base seat or
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
incl, SOW-145
& CAPABILITY AZURE:
Recording Connector – Self-Service
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