Drilldown: Test Capabilities
Test Capabilities > NOTES :
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Integration with 3rd party recording solutions or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date
& CAPABILITY AZURE:
Recording Connector – Self-Service
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