Drilldown: Test Capabilities
Test Capabilities > NOTES :
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
None
& CAPABILITY AWS :
External LDAP Authentication or
None
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Employee Performance (WE03) (1) ·
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External LDAP Authentication (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
GPlus Adapter for Salesforce (1) ·
Gplus Adapter for ServiceNow (1) ·
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Group Voice Mail (1) ·
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Test (1) ·
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_Advanced Chat (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Callback (1) ·
Chatbots (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Inbound Voice (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace (1) ·
_TBD (1)
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