Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AWS:
1. Standard
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
& CAPABILITY AWS:
Inbound Voice IVR – ASR
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