Drilldown: Test Capabilities
Test Capabilities > NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Integration with 3rd party recording solutions or
Nuance TTS
& CAPABILITY AZURE:
Recording Connector – Self-Service
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