Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE:
2. PM-CONTROLLED
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
None
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Agent Assist (1) ·
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Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
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Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
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