Drilldown: Test Capabilities
Test Capabilities > NOTES
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.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
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Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
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New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
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Other
& CAPABILITY AWS:
Agent SSO / SAML 2.0 Integration w/ External IDP ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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