Drilldown: Test Capabilities
Test Capabilities > NAME:
Agent SSO / SAML 2.0 Integration w/ External IDP
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Included in the base seat or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Other
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