Drilldown: Test Capabilities
Test Capabilities > NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Integration with 3rd party recording solutions or
Other
& CAPABILITY AWS :
Interaction Recording or
None
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Agent Scripting (1) ·
Context Routing (1) ·
Email (1) ·
Employee Performance (WE03) (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1)
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