Drilldown: Test Capabilities
Test Capabilities > NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Other
& CAPABILITY AWS :
Reactive Chat or
None
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Agent Scripting (1) ·
Context Routing (1) ·
Email (1) ·
Employee Performance (WE03) (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Reactive Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1)
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