Drilldown: Test Capabilities
Test Capabilities > NOTES :
- verify Portico support in specific geo-regions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AWS :
Inbound MMS support or
None
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None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Employee Performance (WE03) (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
GPlus Adapter for Salesforce (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Inbound MMS support (1) ·
Inbound Voice (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Mobile Chat (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Test (1) ·
Voicebots (1) ·
Workspace (1) ·
_Advanced Chat (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Inbound Voice (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Voicebots (1) ·
Workspace (1) ·
_Inbound SMS, MMS (1)
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