Drilldown: Test Capabilities
Test Capabilities > NOTES :
- verify Portico support in specific geo-regions or
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
Social Engagement will be available when the rest of the suite is GA
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