Drilldown: Test Capabilities
Test Capabilities > NAME :
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) or
Screen Capture
& NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
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