Drilldown: Test Capabilities
Test Capabilities > NAME :
Outbound Voice / agent assisted service or
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) or
Screen Capture
& NOTES:
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
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