Drilldown: Test Capabilities
Test Capabilities > NAME:
Reactive Chat
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Available to current Reactive Chat customers only or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
& CAPABILITY AZURE:
_NA
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