Drilldown: Test Capabilities
Test Capabilities > NAME:
Quality Assurance and Compliance (WE01)
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Nuance ASR or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
Social Engagement will be available when the rest of the suite is GA
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