Drilldown: Test Capabilities
Test Capabilities > NAME:
Open-Internet-Connected Agents*
& STATUS GEC AWS:
3. PLANNED
& NOTES :
Available to current Reactive Chat customers only or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
None
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