Drilldown: Test Capabilities

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None · Outbound notifications / IVR · Outbound-Preview - Push · Outbound-Preview - Pull · Outbound-Predictive · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) · Outbound Voice / agent assisted service · Outbound Short Message Service (SMS) Aggregation · Outbound Short Message Service (SMS) · Outbound Restful API’s · Outbound List Import (SFTP) · Personal Voice Mail · Outbound List Export (SFTP) · Outbound Email · Outbound Analytics · Open-Internet-Connected Agents* · Native Softphone w/WebRTC · Native Softphone w/SIP · Mobile Click-to-Call · Mobile Chat

Other values: ; Advanced Chat Agent Assist Agent SSO / SAML 2.0 Integration w/ External IDP Agent Scripting Callback Chatbots Context Routing Custom/External Pre-Validation Customer surveys Designer Designer Flowchart UI Designer Visual IVR Designer w/analytics Device Management Dialog Engine NLU Email Email Classic Employee Performance (WE03) Enterprise IVR External LDAP Authentication External Task Routing GCXI historical reporting GPlus Adapter for Salesforce GWS API Genesys Engage API: Provisioning Genesys Engage APIs: Statistics Genesys Engage APIs: Workspace API / Voice, Chat Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for ServiceNow Gplus Adapters for WFM Group Voice Mail Historical Data Feed IVR PaaS IVR PaaS w/Intelligent Automation IVR Recording In-browser WebRTC Support Inbound MMS support Inbound SMS, MMS Inbound Voice Inbound Voice IVR - TTS Inbound Voice IVR – ASR Intelligent Workload Distribution Interaction Recording Knowledge Management Messaging Mobile Callback (GES Callback)* Outbound-Progressive Predictive Engagement Predictive Engagement Salesforce & Marketo Integration Predictive Routing Pulse real-time reporting Quality Assurance and Compliance (WE01) Quality Management Reactive Chat Recording Connector – Assisted Service Recording Connector – Self-Service Resource Management (WE02) Rich Media for Chatbots & Messaging Screen Capture Social Engagement Speech Analytics (GIA) Test Voicebots WebRTC Media Service* Workforce Management Workspace Workspace Toolkit _Advanced Chat

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2. PM-CONTROLLED (1) · Vadim D (1)

None (1) · 2. PM-Controlled (1)

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None (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1)

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