Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
Other or
None
& STATUS GEC AZURE :
1. STANDARD or
Other
& CAPABILITY AZURE:
None
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None (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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