Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
2. USE CASE or
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& TIME PA GEC AZURE:
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& NOTES :
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
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Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Custom/External Pre-Validation (1) ·
Device Management (1) ·
IVR PaaS w/Intelligent Automation (1) ·
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Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
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