Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
2. USE CASE or
Mobile Chat
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
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