Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
None
& STATUS GEC AZURE :
1. STANDARD or
3. PLANNED
Use the filters below to narrow your results.
Advanced Chat (1) ·
Agent Scripting (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adapter for Salesforce (1) ·
Group Voice Mail (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
IVR PaaS (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Routing (1) ·
Pulse real-time reporting (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Social Engagement (1) ·
Test (1) ·
Workspace (1)
None (1) ·
Genesys Universal Scripting – PS Asset (1) ·
Included in the base seat (1) ·
Integration with 3rd party recording solutions (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
None (1) ·
Advanced Chat (1) ·
Agent Scripting (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
IVR PaaS (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Routing (1) ·
Pulse real-time reporting (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Social Engagement (1) ·
Workspace (1)
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