Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
None
& STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
Other or
None
Use the filters below to narrow your results.
Agent Assist (1) ·
Agent Scripting (1) ·
Chatbots (1) ·
Email Classic (1) ·
Employee Performance (WE03) (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Social Engagement (1) ·
Speech Analytics (GIA) (1) ·
Test (1) ·
Voicebots (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
None (1) ·
=_NA (1) ·
Agent Assist (1) ·
Agent Scripting (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Messaging (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1) ·
Social Engagement (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_NA (1)
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